TERMS AND CONDITIONS
Terms and Conditions Making A Purchase Making a purchase couldn’t be easier. You can purchase online. All details are entered through a secure server when purchasing online. All prices are in £ Sterling (GBP). Any feedback that you may wish to give, please e-mail us at sales@yumyumproducts.com please make sure that you enclose all your details and your Shopper ID (cart ID) or order number. Shipping and Handling Your goods are sent and delivered by the Post Office or another secure courier service. Please remember a signature may be required for accepting parcels. If you know that there will be nobody there to accept the delivery, please provide an alternative delivery address. Our standard deliveries are usually the next working day from the date of your order. Sometimes it can take up to 10 to 14 working days but this is unusual. There is a shipping and handling charge of £3.50 for each order that will be added to each order. Back Orders Whilst every effort is taken to keep the catalogue up to date, if your item is not in stock, we will do our best to obtain this item for you. If you should choose to have a full refund if we are out of any item then please send us an e-mail containing your Purchase transaction ID on your bank transaction e-mail receipt. Tax Charges For all orders made VAT [Value Added Tax] at 17.5% is included. VAT Registration No. 752 3248 40 Privacy Policy Prizemark Trading Ltd T/a Yum Yum Products does not disclose buyer’s information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item and to store delivery addresses. An address book is used to store your details privately. You can ask to be removed at anytime by letter or e-mail. If you have any worries please e-mail us or call us to leave a message on our answer phone. Contact Us: The fastest way to contact us is by e-mail. Email: sales@yumyumproducts.com Telephone: 020 8520 5253(Order Line & Customer Services Answer Machine) International: (+44) 20 8520 5253 Postal Address: Prizemark Trading Ltd T/a Yum Yum products Yum Yum House 24 Hervey Park Road London E17 6LJ Our business hours are from Monday to Friday 10:00 to 15:30 London time. Guarantee / Returns If for any reason you are not entirely satisfied with any item purchased, it may be returned for a full refund or exchange, provided it is returned within 14 days of receipt in its original packaging, unopened and unused. You have the right to cancel your order within 7 days without giving a reason. The 7 days starts the day after receipt of the goods. We will refund your money within 14 days of cancellation. At present we do not have a free returns service. Should you need to return merchandise, please return via your local Post Office. Always obtain a receipt as proof of posting. Your statutory rights are unaffected. Security Providing you with the safest way to purchase is our priority. Therefore we would like to reassure our customers that all details given to us are held in a secure server that is encrypted. When entering credit card information on our site you are automatically redirected to our secure server. We use RBS World Pay, a reputable branch of Royal Bank of Scotland. Complaints If you have not heard from us within a week of placing an order, something has gone wrong. We are dealing with computers here, anything horrible is possible. The most common problems are e-mails bouncing and/or phone numbers being mistyped, in which case we can only wait for you to contact us. It is also not beyond the bounds of possibility that someone here has done something stupid... please bear in mind when chasing up that we are closed on Weekends and Bank Holidays. If you e-mail on a Friday evening and do not hear from us until Monday afternoon it is not because we wish to ignore you, we are just having some seriously needed R&R or catching up with the demand, more likely. If you have a complaint about a product or service you can contact our Mail Order Department by e-mail to orders@yumyumproducts.com Please make sure you state your Shopper/cart ID number. Once the complaint is received we will deal with it within 48 hours. If there are any delays you will be notified either by phone, e-mail or post. Health and Safety Every effort has been made to make these products well and of natural substances. However, some people are very sensitive and do not react well to certain substances. If you are not sure about your skin’s sensitivity try this simple test. Apply a small amount of product to the soft skin on the inside of the elbow, leave for a day, rinse off and examine your skin. If any form of irritation should occur, consult your usual medical practitioner. If, however, there is no reaction, you may use the product. An ingredients listing, together with a full description is contained in the product manual, available on our web site. If swallowed, these products are non-toxic, but consult your usual medical practitioner, particularly for young children. All Yum Yum Products are biodegradable, detritally safe, non-toxic, contain no animal ingredients, tested on human volunteers and not on other animals. We do not test on animals because it is correct to do so. All products should be used in accordance with their individual applicational methodology. See Labels or Web site for this information. Yum Yum Products is an environmentally conscious and ethical company. All products are tested on human volunteers, not on other animals, and do not contain any animal ingredients. They are manufactured in the U.K. using a low energy (carbon) level. All Yum Yum Products are biodegradable. All Yum Yum Products degrade rapidly in the natural world where they have been flushed, becoming food for micro-organisms and thus are built back into the food chain of our planet. We use recyclable materials where possible. Yum Yum Products makes every effort to use recycled materials in our packaging and all are recyclable. Please do so too. KEEP OUT OF THE REACH OF CHILDREN. AVOID CONTACT WITH EYES. Some of our products have a highly stimulating or tingly effect on the skin; distinguishing these appropriate reactions from a negative reaction to the product is essential. Please read about performing a skin test in the 'Safety 1st' section (in our Skin Care manual) prior to product use. We hope you will be as impressed with our products' performance as our other customers are. Thank You for considering or using our Products.
